Faq

FAQS

1.     How can I check if the booking is confirmed?

Once you input all the details and make the full payment, you will be redirected to confirmation page and a booking confirmation email will be sent to the registered email address. If you haven’t received the confirmation email or not been redirected to the confirmation page then the booking is not complete. Please send us the email before you attempt to make another booking. Regarding flight, car, experiences, holiday package, hotel booking you are advised to reconfirm the booking with the flight, car, experiences, hotels or holiday packages directly as soon as you book the hotel or holiday.

 

2.     How long will it take to receive booking confirmation?

You should receive the booking confirmation within 24 hours of the time of the booking and for international travel it will take up to 3 days. You will need to send us an email if you do not get it within the time specified.

 

3.     Can I make a booking for someone else? Or can someone else pay for my booking?

You can book for someone else but you will have to authorize in writing to us by sending an email with a signed copy of the card used to make the payment and also give a written confirmation to the person named on the booking with a signed copy of the card used for booking. Someone else can pay for your booking provided we receive a written confirmation in an email and a signed copy of the card used to make the payment.